Your data
Data & account deletion
Use this page to request a copy of your FitTrac data, a correction, or full deletion of your account — whether or not you still have the app installed. This is the same process whether you're exercising a GDPR right or just want your account gone.
·What happens after you ask
- We reply to confirm we've received your request, generally within a few days.
- We may ask you to verify the account email to prevent someone else deleting or exporting your data.
- We complete the request within 30 days, in line with GDPR Article 12.
- FitTrac has no subscriptions or paid tiers, so there's nothing to cancel first — deletion isn't blocked on anything else.
·What gets deleted vs. what we keep briefly
| Deleted | Kept briefly, then deleted |
|---|---|
| Account credentials · profile & photo · workout, food, and fasting logs · posts, comments, likes, follows · uploaded photos/videos | A minimal record that a deletion request was made and fulfilled (so we can prove we honoured it), kept for a short period and then deleted. |
Step data is never stored on our servers in the first place — see the Privacy Policy, §03 — so there's nothing to delete there.
Full detail
For the complete picture of what's collected and why, read the Privacy Policy. This page only covers exercising your rights over that data.